Privacy Policy
This Privacy Policy explains how Wanderlust Experiences processes personal data in connection with its website and local guided tours and experiences, including culinary and market tours. It applies to inquiries, bookings, communications, and website use.
This introduction outlines how the policy is organized and where to find key information.
GDPR Overview
We act as a controller for the personal data processed through the website and booking process. The GDPR requires a lawful basis for processing, transparency about how data is used, and respect for data subject rights. Depending on the context, we may rely on consent, contract performance, legal obligations, or legitimate interests.
Your GDPR Rights
Where the GDPR applies, you may have the right to access your data, correct inaccurate information, request deletion, restrict or object to certain processing, and request data portability where applicable. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.
Purposes of Processing
Personal data is used to answer inquiries, manage booking requests, confirm dates and group details, collect dietary information where relevant, coordinate venue availability, arrange route and tasting confirmations, process payments, support meeting point check-in, provide the guided experience, and communicate practical updates. We also use data to maintain records, improve website reliability, prevent misuse, and comply with legal and accounting obligations.
Service Providers and Partners
We may share personal data with payment processors, website and IT service providers, communication tools, and other operational partners that support booking administration, payment handling, and website maintenance. Where third parties assist with the experience, they may receive limited data needed to coordinate the booking or confirm practical details.
Legal Disclosures
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect the rights, safety, and security of our business, guests, or others. Such disclosures are limited to what is reasonably necessary in the circumstances.
Your Rights
Subject to applicable law, you may have rights to access, correct, delete, restrict, or object to processing of your personal data. You may also have the right to receive a copy of certain data in a portable format. We may need to verify your identity before acting on a request.
How to Make a Request
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for information needed to confirm your identity and to understand the scope of the request before responding.
Data Retention
Booking, payment, and communication records are retained for the period needed to manage the experience, handle follow-up matters, and meet accounting, tax, or legal obligations. When data is no longer needed, it is deleted, anonymized, or otherwise handled in a secure manner consistent with our retention practices.
Policy Updates
When we update this policy, we will post the revised version on the website and adjust the effective date where appropriate. If a change materially affects how we process personal data, we may provide additional notice through a reasonable communication channel.
Data We Collect
We may process identification and contact details, booking and payment information, group size, preferred date and start time, language preference, dietary information, meeting point details, and any communication you send to us. We may also process limited technical data such as device and browser information, log data, and cookie-related identifiers when you use the website.
Sources of Data
We receive data from website forms, email, phone calls, and other direct communications. We also generate some data through our systems when bookings are handled, payments are recorded, or the website is used, and we may receive limited information from payment and service providers involved in the transaction.
Types of Cookies
The website may use strictly necessary cookies to support core functions, preference cookies to remember selected settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and duration.
Cookie Controls
You may block or delete cookies through your browser settings. If the website provides a cookie preference tool, you may use it to manage non-essential cookies. Disabling some cookies may affect site functionality, including form handling and preference storage.